JACKSONVILLE, Fla. -- Earlier this week Leigh Jackson went to his neighborhood grocery store to buy two gallons of his favorite ice cream. He says one of them was tainted.
"The next one might not be tainted but this one definitely was," said Jackson.
Jackson claims he was finishing a bowl of Dutch Chocolate when he bit into a foreign object.
"It kind of prick me a little bit," said Jackson. "I put my fingers in and pulled it out."
What he showed us looks like a metal shaving.
"It looks like aluminum shaving who knows, I'm not a metal expert but it is metallic," he said.
A consumer's complaint of a foreign object in their food is not unusual, but it is always difficult to prove if the item was there before or after the purchase.
"I did not put it there," he said. "I love this place."
It is the chain of custody rule, the product was okay on the store shelf, but when it was in the customers custody did they do anything to it?
"That's why I saved the rest of the ice cream," said Jackson. "They can investigate it."
While talking to Jackson the store manager showed up. He told Jackson to return the product to the store, and the store will then contact the manufacturer. Jackson did as instructed and was given a full refund.
"I didn't know who to contact to tell you the truth," he said.
We also contacted the manufacturer. CEO Paul Kruse said he responds to every customer.
"We follow up on every complaint," said Kruse. "We want to talk to the customers because it could be a number of things."
Jackson said he is not trying to get anything he just wants to inform the public.
"I'm just trying to make people aware," said Jackson.
First for you:
What do you do if you find a foreign object in your food? Contact the store, contact the manufacturer and file a complaint with the Food and Drug Administration.
There are laws to protect consumers, and there are laws to protect the companies from someone trying to file a false claim.